In a world becoming more automated—or "botised," if you will—the value of human interaction is worth safeguarding. Although digital tools have enhanced many aspects of corporate operations, at Unex, we understand that close personal contact forms the core of exceptional customer service.
From our beginnings as a family-run enterprise, our mission has been to meet market demands through continuous learning and attentive listening to our customers.
For over fifty years, this approach has enabled us to engage in ongoing and thorough research, driving us to innovate, pioneer, and excel in the production of insulating systems for cable management.
For this reason, our phones, and chat services are always handled by our team members. This ensures that every customer receives personalised attention from someone with the precise knowledge and right attitude to address any enquiry promptly.
In this article, we explore four aspects of our customer service that are likely to surprise you, unless you have already been in touch with us.
1. Personalised attention
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Our customer service is so personalised that we often recognise our customers by their voices. In an era dominated by automation, where many companies have implemented policies to avoid answering the phone, we remain committed to maintaining human interaction.
"It's difficult to reach anyone in business nowadays," is a frequent complaint from our clients.
At Unex, every call is attended to by a real person from our team, someone who genuinely cares about who is on the other end of the line. This approach strengthens our customer relations and eliminates the frustration associated with automated systems.
2. We go beyond: design and installation
We possess strong didactic commitment, which is evident in all our activities.
At Unex, our commitment to customer service extends beyond addressing individual queries. We aim to provide new, valuable tools to our customers, enhancing the overall use and added value of our products.
We offer support in designing tailored solutions for projects and assist in decision-making during on-site meetings. Additionally, we provide advice on specific aspects of product installation.
Consequently, we are featured in some of the most advanced databases in the engineering and construction sectors, including Building Information Modelling (BIM) software, REVIT Libraries, and Construction Work Software.
Regarding collaboration in pre-construction decision-making, a notable example is our consultancy on the customised solution for Barcelona's automatic metro line (L9), which we developed for our client in July 2014.
This technical support, as illustrated in the image to the right, demonstrates the active involvement of our professional team, which is renowned for its readiness, expertise, and dedication.
Our proactive and personalised approach strengthens the trust and satisfaction of our clients. As specialists, our commitment, skills, and experience ensure that each project not only meets technical requirements but also exceeds client expectations.
By anticipating future needs and providing comprehensive support from planning to final execution, we cater not only to our clients' immediate demands.
At Unex, we greatly value the time and needs of those who contact us, and take pride in exceeding their expectations in every interaction. Our goal in customer service goes beyond mere service provision; we strive to become a trusted partner, actively contributing to the maximum safety, quality, and efficiency of each project.
3. Swift response
Promptness is one of our priorities.
Our telephone support not only answers calls quickly and in your preferred language, but our staff members also possess the required expertise to address most queries immediately.
4. Omnichannel support
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For us, technology serves as a complementary tool, not a replacement for human interaction.
We provide a seamless and consistent communication experience across multiple platforms, both digital and traditional.
This means that our clients can reach us in the most convenient manner for them, whether by phone, email, social media, or WhatsApp.
What sets our approach apart is our unwavering commitment to ensuring that, regardless of the method of contact, there is always a person available and ready to assist. This blend of technology and personal touch guarantees that every interaction is not only efficient, but also genuinely personal and empathetic.
A more human world
For six decades, Unex has specialised in producing innovative insulating systems for cable management in electrical, telecommunications, and HVAC installations.
Our industrial strength, global reach, and reputable brand are well established. However, none of this would be achievable without our dedication to our customers and the closeness we have maintained since the beginning.
It is this human connection that has enabled us to meet industry demands and ensure that our solutions surpass market standards.
We will remain focused on our corporate mission: striving for a safer, more humane, and more sustainable world.
As the old saying goes, "You reap what you sow," and we invest in proximity and courteous human interaction.
If you have not yet experienced our customer service, we warmly invite you to contact us.
Try it on yourself!
We look forward to meeting you.
On the Unex blog, we cover a wide range of topics of interest and share experiences from our clients. We remind you that all legal information and information regarding compliance with applicable regulations can be found on our official website. We invite you to consult it for a more comprehensive and accurate understanding.
